Why WhatsApp does not see contacts from the phone book
WhatsApp is a popular messenger used on mobile devices and computers. The manufacturer is constantly updating and improving the application, but sometimes you have to face difficulties. For example, it happens that Vatsap does not see contacts.
WhatsApp Contact List.
Why Vatsap does not see contacts and what to do
Numbers in Vatsap may not be displayed initially immediately after installation. Or it happens that the list of users disappears in one moment.
Reasons why WhatsApp does not display and names disappear:
- the interlocutor stopped using “Vatsap”, having deleted the messenger from the phone’s memory;
- An outdated version of the application is installed in which crashes occur;
- the number is entered in the wrong format (often these are the phones of foreign subscribers);
- smartphone settings have been changed;
- someone got access to the account and hacked the account;
- there is a virus in the smartphone that makes changes to the application.
To see a list of all contacts in Vatsap, you need to give permission to synchronize with the phone book, which the application requests after installation. If this item was skipped, you can make changes to the settings of the smartphone and the messenger itself.
On iPhone, the problem may be that the administrator of the account does not give permission to access the address book. In this case, you need to copy it to iCloud. Then you should ask the administrator to make WhatsApp a managed application. Due to this, the contact photo may not be visible.
Android smartphone users do not have this problem. But sometimes crashes in the program itself. Try reinstalling the application or restarting your mobile device..
When using Web WhatsApp, you need to synchronize the software on your smartphone and computer. This is done in the settings of the messenger and the web version on the PC. When installing the software on a computer, you need to scan a QR code by going to the application on your phone. Then the contacts and chats will be transferred.
It is recommended to set up a backup in the settings to save messages and phone numbers of users when deleting the messenger and using it on another device.
The reason for the absence of numbers in the contact list may be a filter. To change it, you need to go to “Settings” and select “Contacts”. Then check the box next to “Allow hidden contacts.”.
In the phone book, some contact groups and accounts (Google account, iCloud) may be hidden, so they will not be visible in the messenger. You need to go to the “Settings” of the phone book, select the hidden group and mark “Show”.
WhatsApp has not been updated for a long time
The cause of the problem may be the incompatibility of the operating system with outdated software, so you need to follow the messenger updates in the App Store for iPhone and Google Play for Android, they are often released. You need to install the latest version of the application and check the display of names and numbers.
The contact number is in the wrong format
If the username is not displayed in WhatsApp, then the number format may be incorrect. Even if it was added to “Contacts” and can be found in the address book, it will not be displayed in the messenger. WhatsApp only supports international format numbers. You must specify the country code and number.
Contacts are hidden
The messenger will not display hidden numbers in the phone book.
To solve this problem, do the following:
- Go to WhatsApp.
- Go to Settings.
- Scroll through the list of numbers and check “All contacts”.
- Go to the main page in the “Contacts” section, then “Menu” and “Update”.
- Check display.
Virus in the phone
According to statistics, approximately every 10 applications contain malicious code. Viruses spread in a variety of ways, including downloaded files from the network, visiting dangerous sites. They can change phone settings and access applications..
To combat malicious files, you need to use anti-virus programs. But they can be infected, so it’s important to choose proven applications from the official manufacturer.
The following anti-virus programs are suitable for phones on Android OS:
- AhnLab V3 Mobile Security;
- Norton Security and Antivirus;
- Avast Mobile Security
- Kaspersky Mobile Antivirus;
- Bitdefender Antivirus Free.
These are free programs that can be downloaded on Google Play. For more reliable protection, you should purchase a paid utility..
For iPhone, they often choose these free antivirus programs:
- Trend Micro Mobile Security;
- Avira Mobile Security;
- McAfee Mobile Security.
Some malicious files cannot be removed from the system by antivirus software. Only flashing helps. To do this, contact the service center.
For iPhone, use McAfee Mobile Security antivirus.